It's time to schedule your in-home installation! This is the last step between you and fiber internet at multi-gigabit speeds.

Service Address

Please read and accept the following terms and conditions of our in-home installation process:

Before your appointment

• Appointments can be cancelled or rescheduled up to 24 hours in advance, otherwise a cancellation fee may apply.
• In the days leading up to your appointment, a technician will pre-install a cable between the telephone pole and an exterior box on the side of your home. Existing utility lines will be followed whenever possible. You do not need to be present for this pre-installation.
• If your home has an external meter post, we may still need to attach a small fiber network interface device to the side of your home.

During your appointment

• Appointments are 90 minutes in length.
• An adult age 18 or older must be physically present for the duration of the appointment. If you are not home at your appointment time, your appointment may be cancelled.
• The technician will install a cable between the exterior box and your desired location for your Wi-Fi router.
• This cable will be installed along an outside wall, inside a basement, or through a crawlspace at the technician's discretion.
• If you choose to bring your own Wi-Fi router, the techician will help you set it up only if time allows.
• The technician may help you set up additional items like streaming devices only if time allows.
• The technician will do their best to arrive at your appointment time, but they may arrive slightly early or late. They will always call you prior to their arrival.

After your appointment

• Your ISP will contact you within 1-2 business days after your appointment to set up your billing account and set up any additional services, like streaming TV.

If you have any questions regarding this process, please stop here and contact us.

Back Next